1. Introduction
Lazomis is operated by Flux Medical Limited ("we", "our", "us").
We are committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you use the Lazomis website, platform and associated services.
Data Controller
Flux Medical Limited
Company Number: 16158150
Registered Office:
Unit 7 Wheatcroft Business Park
Landmere Lane
Edwalton
Nottingham
England
NG12 4DG
For privacy-related enquiries, please contact: privacy@lazomis.co.uk
2. Who This Policy Applies To
This policy applies to:
- Website visitors
- Users creating Lazomis accounts
- Users accessing demonstration projects
- Users participating in pilot programmes
- Individuals submitting enquiries through contact forms
- Organisations using Lazomis services
3. Information We Collect
Information You Provide
We may collect:
- First name
- Last name
- Email address
- Professional role or position
- Organisation name
- NHS organisation information
- Department or specialty
- Contact form messages
- Feedback submissions
- Account registration details
Information Collected Automatically
We may collect:
- IP address
- Browser type
- Device information
- Usage information
- Website analytics data
- Login and authentication records
4. How We Use Your Information
We use personal information to:
- Create and manage user accounts
- Provide access to Lazomis services
- Respond to enquiries
- Provide customer support
- Improve platform functionality
- Understand how the platform is used
- Communicate important service updates
- Inform users about new tools and features where consent has been provided
- Meet legal and regulatory obligations
5. Lawful Basis for Processing
Under UK GDPR, we process personal information on the following lawful bases:
Contract
Where processing is necessary to provide services you have requested.
Legitimate Interests
To operate, improve and secure our services.
Consent
Where you have chosen to receive updates, newsletters or marketing communications.
Legal Obligation
Where processing is required to comply with legal or regulatory requirements.
6. Clinical Audit and Quality Improvement Data
Lazomis is designed to support clinical audit and quality improvement activities.
Organisations using Lazomis remain responsible for ensuring that any use of patient or clinical information complies with local governance requirements, NHS policies and applicable legislation.
Users should only upload or process information where appropriate permissions and governance arrangements are in place.
7. Data Sharing
We do not sell personal information.
We may share information with trusted service providers who help us operate the platform, including:
- Hosting providers
- Cloud infrastructure providers
- Analytics providers
- Email and communication providers
Where third parties process information on our behalf, appropriate contractual safeguards are maintained.
8. Data Security
We take information security seriously.
Measures may include:
- Secure hosting environments
- Encryption in transit
- Access controls
- Authentication safeguards
- Activity monitoring
- Role-based access where appropriate
9. NHS DSP Toolkit and Information Governance
Lazomis is committed to maintaining strong information governance standards.
Flux Medical Limited maintains compliance with the NHS Data Security and Protection Toolkit (DSPT).
We are also registered with the Information Commissioner's Office (ICO).
Information governance and security practices are reviewed regularly as part of our ongoing commitment to protecting information.
10. International Transfers
Where information is processed outside the United Kingdom, appropriate safeguards will be implemented in accordance with UK GDPR requirements.
11. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Maintain platform security
Retention periods may vary depending on the nature of the information and applicable legal requirements.
12. Your Rights
Under UK GDPR, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
Requests can be submitted to: privacy@lazomis.co.uk
14. Marketing Communications
Where you have opted in, we may contact you regarding:
- New audit tools
- Platform updates
- Product announcements
- Pilot programme opportunities
You may unsubscribe at any time using the links provided in communications or by contacting us directly.
15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of external websites.
16. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on the Lazomis website.
17. Contact Us
If you have any questions about this Privacy Policy or how personal information is handled, please contact:
Flux Medical Limited
Unit 7 Wheatcroft Business Park
Landmere Lane
Edwalton
Nottingham
England
NG12 4DG
Email: privacy@lazomis.co.uk